jera9's Privacy Policy

Welcome to the jera9 platform. This Privacy Policy ("Policy") describes what information jera9 collects about you, how that information is used and disclosed, and what steps we take to protect your information.

By using jera9's website and services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact us at [email protected] for any questions.

This Policy may change from time to time. For any significant changes, we will update this page and, where applicable, notify you by email. We recommend reviewing this page regularly.

When you create an account on jera9, use our services, or contact us, we may collect the following information:

• Full name and date of birth (for age verification — only persons aged 21+ may register)
• Email address and mobile number
• Payment-related information (bKash, Nagad, Rocket, Upay, or bank account details — for transaction processing only)
• Documents required for identity verification (copy of national ID card or passport)
• Information and messages provided when using support services

The following information may be collected automatically while you use our platform:

• IP address and device identification information
• Browser type and version, operating system
• Site visit time, page views, and navigation patterns
• Session data collected through cookies and similar tracking technologies
• Log data related to gaming activity (betting, wins, losses, and transaction history)

For the purposes of identity verification, fraud prevention, and payment processing, we may receive information about you from trusted third-party service providers (payment gateways, identity verification agencies). This information is used only for the specified purposes and is not stored unnecessarily.

jera9 uses your information for the following core purposes:

• Creating, verifying, and managing your account
• Processing deposit (minimum ৳100) and withdrawal (minimum ৳1,000) transactions
• Managing payment services related to bKash, Nagad, Rocket, Upay, and bank transfers
• Determining and providing bonuses, cashback, and VIP benefits
• Providing customer support via 24/7 live chat and email

• Preventing fraud, money laundering, and other illegal activities
• Ensuring age verification (for persons aged 21+ only)
• Complying with applicable laws and regulations
• Implementing and monitoring responsible gaming policies

We analyse the information we collect to continuously improve our platform's performance, usability, and gaming experience. Data used for analysis is always processed in anonymised or aggregated form and is not used to identify any individual separately.

jera9 does not sell or rent your personal information. Information may be shared with third parties in the following limited circumstances:

• Payment Processors: Minimum information required to complete transactions through bKash, Nagad, Rocket, Upay, and banks.
• Identity Verification Services: Authorised third-party agencies for account security and age verification.
• Legal Authorities: In response to a court order or valid request from government authorities under applicable law.
• Fraud Prevention: Authorised partners for detecting and preventing fraudulent activity.
• Business Transfers: In the event of a company merger or acquisition — you will be notified before any such change.

All third-party partners operate under strict Data Processing Agreements and are bound to use information only for the specified purposes.

jera9 uses industry-standard security technologies to keep your information secure:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Stored Data Encryption: Sensitive information (passwords, payment details) is stored in encrypted form.
• Access Controls: Only authorised staff can access necessary data, and all access is logged.
• Firewall and Security Monitoring: Round-the-clock monitoring to prevent unauthorised access and cyberattacks.
• Regular Security Reviews: Regular security audits of systems and processes are conducted.

If a breach of your personal information occurs for any reason, we will notify affected users by email as quickly as possible and take immediate remedial action. In an emergency, contact us at [email protected].

Cookies are small text files stored on your device. jera9 uses the following types of cookies:

• Essential Cookies: To manage your session, maintain login status, and ensure the core functionality of the platform.
• Functional Cookies: To remember your preferences and settings (such as language selection).
• Analytics Cookies: To analyse site usage patterns and make improvements — this data is processed in anonymised form.

You can disable cookies by changing your browser settings. Please note that disabling certain essential cookies may affect the functionality of the platform.

jera9 retains your information only for as long as necessary. Factors that determine the retention period:

• Active Account: All relevant information is retained for as long as the account is active.
• Closed Account: Transaction records may be retained for the period necessary to meet legal and regulatory obligations.
• Payment Information: For the legally required period applicable to financial records.
• Analytics Data: Long-term retention in anonymised form is possible.

Once the need to retain information has ended, we delete or anonymise it by secure means.

As a registered user of jera9, you have the following rights:

• Right of Access: The right to request a copy of the information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: A request to limit the use of your information for specific purposes.
• Right to Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to certain processing of your information.

To exercise these rights, email [email protected]. We will verify your request and respond in a timely manner within the scope of applicable law.

jera9 is operated for persons aged 21 or older only. We do not collect personal information of any minor, and doing so is against our strict policy. Age verification is mandatory at registration.

If we learn that information about a minor has been collected, we will immediately delete that information and close the associated account.

Information about your gaming behavior may be used to implement responsible gaming policies. This includes identifying unusual gaming patterns and providing support resources when needed. To learn more, visit our Responsible Gaming page.

jera9 reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Update the revised date on this page
• Notify registered users via email
• Show a notification about the updated policy upon first login to the platform

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

This privacy policy applies alongside jera9's Terms & Conditions and Responsible Gaming Policy. In case of any inconsistency, this privacy policy will take precedence on matters of data protection.

For any questions or concerns about this privacy policy, or any requests related to your information, please contact us. Our dedicated support team is available 24 hours a day, 7 days a week in both Bengali and English.